Frequently Asked Questions
Expert help for all your antique lighting and restoration needs.
How do I know which shade size fits my antique lamp?
To ensure a perfect fit, measure the diameter of your lamp's fitter rim or the width of the existing shade's bottom opening. Most antique lamps use standard sizes like 2-1/4, 3-1/4, or 4 inches. If you are unsure, our customer service team can guide you based on a photo of your fixture.
What is your return policy for delicate glass shades?
We offer a 30-day return policy on all items. Because glass is fragile, we ask that you use the original packaging materials to ensure the item returns to us safely. Please note that shipping costs are non-refundable unless the item arrived damaged.
Do you offer international shipping?
Yes, we ship our lamp parts and accessories worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Are your electrical components UL listed?
Safety is our priority. The majority of our sockets, cords, and electrical hardware are UL listed or recognized components, ensuring they meet modern safety standards for your restoration projects.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
Do you provide discounts for bulk or trade orders?
Yes, we offer specialized pricing for lighting professionals, antique dealers, and large-scale restoration projects. Please contact our sales department with your business details to apply for a trade account.